Growing your business online is critical in this fast moving world. Without the right online platforms, you will have a very hard time keeping up with clients’ demands and your company will be ill suited for potential growth.

Here is a list of popular softwares within our community:

UserVoice

Proper communication with your client base is vital and no company can go without the proper customer-based web service. UserVoice offers a multitude of communication platforms with the goal of tracking your customer interaction and feedback. Whether you need an organized email service for your office employees, a database for collecting customer reviews, or tracking your own service performance, UserVoice has the appropriate product for your company’s needs. Their product prioritization suite specializes in analytics, trend metrics, client-based suggestions and promoter scoring.

JivoChat

If your current website does not have a contemporary customer live chat function, you will really be interested in learning more about JivoChat. Their agent app integrates easily into your existing website and installs a small plugin onto the bottom right corner of your page. Mobile and desktop friendly, the chat platform provides your office with a large number of very useful functions. You can set custom proactive messages that greet potential new customers with a greeting and icebreaker.

Once the client responds, any agent can pick up the chat. You can view client’s incoming messages real-time to aid in preparing the right response. JivoChat also allows you to save a number of custom canned replies and even saves previously sent messages so your office agents can complete chats efficiently. A simple thumbs-up-thumbs-down ratings system allows you to track your agents’ performance and daily logs of chat activity are sent directly to your administrator email address.

BookingKoala

Every service-based company should have a reliable and cutting edge online booking software that gives their clients the power to schedule appointments and modify their services independently. BookingKoala was created from the ground up with this specifically in mind. As the software grew, we also added a large number of administrative functions for tracking your company’s progress and week-to-week success. You can manage customer settings, service provider settings, customer feedback and promotions, secure checkout and service provider payroll. This online platform does what it would normally take three or four different platforms to do, all in one.

Todoist

How does a standard company keep track of their employees’ daily tasks? Whiteboards and markers, bulletin boards, and simple spreadsheets are antiquated and oftentimes disorganized. Keep your office ahead of schedule by using Todoist. This online checklist service makes it easier than ever before for your team to keep track of their projects and upcoming tasks. Your office can all access the same files, tasks, and progress notes while the administrator can set specific permissions for each employee. Currently Todoist is compatible with over 10 different operating systems from desktop, iOS, and tablets to mobile platforms. Now your office can collaborate on projects with great efficiency without worrying about their daily project being lost in the shuffle.

It’s almost a guarantee that you’ll need some sort of software when starting and growing your business. We recommend you check these options when you’re in the market for a new software.