Having good software for your mobile car wash service has tremendous rewards.

Good software can:

• Help reduce working hours every day
• Increase business
• Decrease expenses

However, picking the proper mobile car wash software isn’t as easy as you may think. BookingKoala’s mission is to make you feel like you are part of a family.

In this article, we are going to demonstrate why hundreds of services trust BookingKoala:

Let’s begin!

Starting with our values

• Family: everyone takes care of each other (click here to join our group).
• Friendly: we believe you don’t need a suit or degree to make an impact.
• Future: advancing faster than anyone.
• Excellence: we focus on the service industry to deliver you an excellent platform.
• Express: customer service, bug fixes, feature releases, we get it done fast.
• Easy: from an easy-to-use software to marketplace, we have it all in one place.

If you’re still not convinced, here’s some more feedback straight out of our Facebook community group:

Now that you know what BookingKoala and our team stand for, let’s jump right into the software.

How does the BookingKoala software help your mobile car wash?

BookingKoala offers you three separate portals:

• Customer portal: your customers can manage their appointments from this portal, making it easier for you.
• Detailer portal: your detailers can view their bookings, pay, reviews, and so much more.
• Admin portal: from this portal, you as the business owner can manage your clientele and detailing services all in one place.

Let’s start with an overview of the customer portal

Suppose the customer books with your company, or you book them over the phone. In that case, an account is instantly created for that customer:

From this account, customers can make more bookings as well as make changes.

They can easily modify the bookings, reschedule or even cancel the service.

You, as the owner, can set up limitations on what your customers can do. For example, if you don’t want them canceling any bookings on their own, you can stop them from doing so, resulting in an influx of calls and emails.

The mission at BookingKoala is to make everything customizable for you. If you’d like more automation and less manual work, the system can be set up just in that way. If you’re more hands-on, the system can also be structured to accommodate that.

What else can the customer do?

Refer friends:

Your customers can bring in more business by referring family and friends. The system will track referrals and award the referrer credits (this amount is customizable) if the person books and completes a booking with your company.

Later, you can run reports to see how much business your customers are bringing in through their referrals.

Gift cards:

Your customers can purchase and send gift cards to friends, family, co-workers or anyone they want to. This is extremely helpful in terms of more revenue around the holidays.

Customers can send out car cleanings as gifts which results in more revenue for your business.

A side note that most people don’t know is that if a gift card is never redeemed, that’s free money for your business!

Review system:

Customers can review after each detail has been completed, resulting in a better understanding of how your employees or contractors are doing. Later you can use these reviews to filter out inadequate workers.

You can also use reviews to tell the system who to give jobs to first. This is done automatically and allows the best workers to get a chance to grab any bookings they want, making your mobile car wash the best in your area.

You can also use reviews to help convert customers straight on your booking form:

This shows live up-to-date reviews from previous clients, helping convert future customers.

External reviews:

You can leverage the rating system to gain more reviews on public sites like Yelp, Google, or Facebook.

For example, if someone leaves you a review internally, you can ask them to copy it and paste it on Facebook. You can even reward them for doing that.

This works exceptionally well because users often login inside their portal to make changes, so this makes it a perfect time to pitch them to review your service internally and externally.

Campaigns:

With campaigns, you can market to customers via emails and SMS. You can do numerous things with campaigns, so I’ll give you just one example of how powerful it is.

For example, a customer was creating a booking and forgot to finish. You can now send them a series of emails (let’s say one per day for seven days) until they complete the booking. If this client comes back and finishes the booking they will stop receiving emails and will be automatically moved to a different list of your choosing. If they are now recurring customers, they can be sent new emails such as refer friends or send gift cards (this will earn more revenue and business from them).

This is all done automatically after the initial setup (imagine the human resources and hours saved moving the customer’s list from list and manually sending out thousands of emails and text messages properly per day).

If you have any questions regarding the customer portal, please send us an email at support@bookingkoala.com. If you’re ready to sign up for the BookingKoala software, please click here to start your 14-day free trial.

Now, let’s move on to the employee/contractor portal.

Detailer’s portal

As the business owner, you can create logins for your detailers. Once you’ve made them an account, they will be able to access it from anywhere on a computer, mobile phone, or tablet.

From here, the detailers can view their upcoming and completed bookings. Everything is updated in real-time, and you can adjust what detailers can see when checking their jobs or how they are notified.

You can also control how they get their jobs:

• If you want them to get a job automatically, you can do so (without saying if they will do the job or not).
• Suppose you want them to review the job and accept it before the job is theirs. In that case, you can do that too (a helpful feature for contractors allowing them to decide if they want the job or not. This feature works like Uber or Lyft).

A couple of things that occur on their end:

• If a customer cancels: the booking will be automatically removed from their account.
• If a customer reschedules: they will be notified of the change (if you want them to be), and the job will carry on with them, or if not, a new provider will get it.

Unassigned folder:

You can enable the “Unassigned folder” that holds jobs that are not yet assigned to anyone. The purpose of this section is to allow bookings to be placed on a waitlist in case a certain spot becomes available or a detailer decides they’d like to make some extra money and pick up the job.

Once a job lands in the unassigned folder, the detailers from that location and who can perform that job, will get notified and be able to see it and grab it. If they like the job, they can grab it instantly without ever reaching out to you to see if it’s okay.

What else can they do?

• See their payment history with a detailed description of each job.
• See all tips they’ve been given.
• View reviews that have been given to them.
• Clock in and out of each job so you can track them (for payment or other purposes).
• Request schedule modifications and you can decide if it’s automatically approved and adjusted or if you need to manually approve the requests.

If you have any questions regarding the employee/contractors portal, feel free to send us an email to support@bookingkoala.com, and if you’re ready to sign up for the BookingKoala software, please click here to start your 14-day free trial.

Last, let’s take a look at the admin portal.

Admin portal

The moment you sign up for our software, an account will be created for you, along with all the tools you need to grow or start your mobile car wash business.

Your account will also come with a built-in free website.

You can either use our website and have everything in one place or add our forms (booking form, gift cards, referrals, login pages) on your existing site.

We highly recommend using our advanced website builder, especially if you are just starting out with no development experience. We designed our website builder to help you build and develop your site with easy-to-use drag and drop features.

A website can be designed and completed from scratch within a few hours, and changes can be made in seconds whenever needed.

Now that you’ve decided whether you are using our website builder or an external one, let’s see what other features and functionality you have inside your admin portal.

Add bookings:

Customers can book on their own straight from your website or from their account, but here you can create an appointment for them from inside the admin portal. This will often be used to book customers who call in asking general questions or are emailing your support staff.

The moment an appointment is made, it will show up inside the customer’s portal, and will automatically be assigned to a detailer.

Dashboard:

Inside the admin portal, you can view all of your upcoming jobs, your completed jobs, and any jobs that are not yet assigned to an employee or contractor.

What else is there?

• See any cancellations.
• See bookings that have been charged, tips, and more.
• View ratings and reviews of each job if one is given.
• See all of your customers.
• See all of your cleaners (individuals and teams).
• Modify your cleaner’s schedules and settings to meet their needs.
• See any payments sent to your detailers and any amounts that have not yet been sent out.

Marketing:

Within the marketing section, you have the ability to:

• Create coupons and offer them to customers; later, they can use those coupons when booking on your page.
• Offer daily discounts, which will give a discount when a customer is booking on a specific day and/or time.
• Activate campaigns and automation to help you bring in more customers using email and SMS marketing.
• View all of your gift cards that were purchased.
• View all the reviews that customers gave.
• Create blog posts for your website.

Reports:

Within the reports section, you can track your entire business. You will see how many bookings you’ve had in a given time, how much payroll you’ve sent out, and more.

Track how many people are referring to your services, what services are you selling the most, why customers are canceling, and how your company is performing overall.

System logs:

Inside the system logs, you can track every action performed inside your software.

Track what customers are doing, what detailers are doing, what customer representatives are doing, and what you are doing.

Settings:

The settings section is a “set it and forget it” type of place. Within this section, you set up your entire store, from the look of your website and software to pricing and how you schedule bookings, etc.

You will also control if you accept credit cards, if you charge cancellation fees, and usually basic day-to-day settings.

There you have it, a complete overview of the BookingKoala software (or at least a good chunk of what we believe will help your mobile car wash service).

If you have any questions regarding the software, feel free to send us an email at support@bookingkoala.com, and if you’re ready to sign up for the BookingKoala software, please click here to start your 14-day free trial.

Click here to join our Facebook group and interact with others using our software to grow their mobile car washing businesses.